Klik Gifting Solutions hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.

First and foremost, we want you to be happy.

In case of any return you would get is a full store Credit or exchange for new items.*

Order was damaged when received:

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or refund your order under such circumstance. We would request you to let us know of the damage along with images so that we can make sure the same is not repeated with any other customer. Within 7 days you must return the product 

Raise a return request by calling our customer number at 9819088144 (10 AM – 6 PM, Monday to Saturday).or by sending us the return request mail on our customer support email id “klikgiftingsolutions@gmail.com“.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement/store credit (as per the situation).

Ideally in replacement, kindly arrange to send the product back to us on the below mentioned address:

KLIK GIFTING SOLUTIONS

404, 4TH FLOOR,

45/47 POPULAR JAGDESHWARI PALACE

ABOVE CORPORATION BANK

ABDUL REHMAN STREET

MUMBAI – 4000003

Replacement is subject to availability of the product. If the product is out of stock you will receive a Store credit on registered email address only.

At Klik Gifting Solutions, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns.

The scenarios are as below:

• If the return request is made after the specified time frame (7 days from the date of delivery), (48 hours for damaged and defective).
• Anything missing from the package like the price tag, accessories, labels, original packing, etc.
• A product is damaged due to misuse, physical damage done by human error, etc.
• On any Customized order.